Política de reembolso

30-day returns

You may request a return within 30 days of delivery. To be eligible, the item must be unused, in the condition received, and in its original packaging. Please keep your order confirmation or other proof of purchase.

To start a return, email support@nuvemorahome.com with your order number and the reason for the return. If your return is approved, we will send the correct return address and step-by-step instructions. Please do not send a return to the address on the parcel label or to any address before receiving authorization.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us within 7 calendar days of delivery. Include your order number and clear photos of the item, the outer packaging, the shipping label, and any visible damage. These details help us verify the issue with the carrier and arrange the appropriate replacement or refund.

Return shipping and non-returnable items

Nuvemora Home pays approved return shipping for damaged, defective, or incorrect items. For change-of-mind returns, the customer is responsible for return shipping. Original outbound shipping charges are not refundable unless the item was damaged, defective, incorrect, or applicable law requires otherwise.

Custom, personalized, made-to-order, final-sale, gift-card, hazardous, and perishable items cannot be returned unless they arrive damaged, defective, or incorrect. Contact us before returning any item if you are unsure.

Exchanges

The fastest way to receive a different item is to request a return for the original item and place a new order after the return is approved.

Refunds

We will notify you after the approved return is received and inspected. If the refund is approved, it will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact support@nuvemorahome.com.

Orders marked delivered

If tracking shows delivered but you cannot locate the parcel, check the delivery location, household members, neighbors, and any carrier delivery photo or notice. Contact us within 3 calendar days so we can help open a carrier investigation. A carrier delivery scan, delivery photo, signature, or other carrier record may be used to investigate the delivery.

European Union 14-day cancellation right

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days, without giving a reason, subject to applicable law. The item must be unused, in the condition received, and in its original packaging, with proof of purchase.

Questions

Email support@nuvemorahome.com. We normally reply within 1–2 business days.