Shipping policy
Order processing
Retail orders are normally prepared within 1–3 business days, excluding weekends and public holidays. During peak periods or for made-to-order items, processing may take longer. Wholesale lead times are confirmed before the order is finalized.
Estimated delivery times
- United States: 7–15 business days
- Mexico: 7–18 business days
- Europe: 8–20 business days
- Other destinations: 10–25 business days
These are estimates, not guarantees. Carrier delays, customs inspections, weather, remote destinations, and other events outside our control can affect delivery.
Shipping cost
Available shipping methods and the final shipping charge are shown at checkout before payment. Any free-shipping offer applies only when it is displayed in the cart or checkout and its stated conditions are met.
Tracking and delivery evidence
When tracking is available, it is sent by email after the order ships. Tracking can take 2–5 business days to begin updating. The carrier's delivered scan is the primary delivery record. Depending on the carrier and service, a delivery photo, signature, GPS record, or pickup notice may also be available. Higher-value and wholesale orders may require a signature when that service is available; we will communicate this before shipment when applicable.
If tracking shows delivered but the parcel is missing, check the delivery location, household members, neighbors, and any carrier notice first. Then contact us within 3 calendar days with your order number so we can assist with a carrier investigation.
Customs and import charges
International orders may be subject to customs duties, import taxes, or local handling charges. Unless checkout states otherwise, these charges are the customer's responsibility and are not included in the item price or shipping charge.
Addresses, changes, and cancellations
Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction. We cannot guarantee changes or cancellations after an order has entered processing or shipped. Reshipping costs caused by an incorrect or incomplete address may be charged to the customer.
Split shipments and delays
Items may ship in separate parcels. If tracking has not updated for an extended period or the order is beyond the estimated delivery window, contact us and we will help investigate with the carrier.
Questions
Email support@nuvemorahome.com. We normally reply within 1–2 business days.